Welcome to the Future – It’s Got an Agent for That!
If you’ve spent any time in IT circles recently, you’ve probably heard murmurs (or excited shouts) about Microsoft Copilot and Agents. But did you know you can create your very own custom Copilot agents? No, really! These aren’t just for the tech wizards at Microsoft HQ—they’re for anyone, including those of us who occasionally forget our own passwords.
What’s a Microsoft Copilot Agent, Anyway?
Imagine having a friendly, super-knowledgeable assistant who never takes a lunch break and never rolls their eyes at your questions. That’s a Copilot agent! These AI-powered helpers are customisable, meaning you can build one to handle the repetitive tasks that eat up your team’s time or even help with the trickier challenges in your business. What’s more, they are free with your Microsoft 365 CoPilot licence.
What can I create?
It can sometimes be difficult to understand what agents you can create, but there are some really good ways you can make things more productive in your business. Here are a few case studies about how Microsoft Copilot Studio has been used.
Virgin Money – Redi, Set, Go!
Explore how Virgin Money linked their internal knowledgebase system to Microsoft Copilot and made this available to their customers – Customer Story
Go Dolphins!
Answering the same questions to your customers over and over again? Find out how the Miami Dolphins were able to free up their support staff and answer 40,000 conversations. – Customer Story
Eaton
See how Eaton reduced the creation of standard operating procedures from 1 hour to 10 minutes using Microsoft CoPilot! – Customer Story
CIM Software’s Own Copilot Adventure?
Here at CIM Software, we’re not just talking the talk. Our team is busy developing an internal knowledgebase Copilot. What does that mean? Well, we’ve got loads of technical documentation, more than anyone could memorise (unless you’re a robot). We’re building a Copilot agent that can sift through all that info in a flash, helping our support team find the right answers and solve customer issues faster than ever.
It’s a win for our team and a win for our customers, who will get the help they need without the wait.
Why Not Try Microsoft Copilot Agents Yourself?
The best part about Copilot agents is how accessible they are. You don’t need to be a coding genius—just a little curiosity will get you started. Whether you’re running a huge business, supporting a team, or just trying to make sense of your inbox, there’s a Copilot agent waiting to make your life easier.
If you want to know more, please get in contact with our IT team!
