In this Cim50 & Sage 50 Support Newsletter:
🌟 Employee Spotlight
🏆 Company Achievements
💡 Hints & Tips
🌍 CIM Challenge
🌟 Employee Spotlight
Charlotte Mcadden – Support Technician
💍 She said “I do”!
Congratulations to Charlotte, now officially Mrs McCadden!
The support team was honoured to celebrate with Charlotte on her big and she looked absolutely stunning!
From left to right:
Mr and Mrs McCadden
Alison, Debs, Tom, Charlotte, James, Rog, Lucy
🏆 Company Achievements
Support Calls July 2025
In July, our support team successfully handled 471 support calls across all software platforms.
We noted a significant rise in tickets related to users unintentionally upgrading their Sage 50 Accounts data. This action can sometimes render Cim50 inoperable. To ensure the continuity of your business solution, we recommend checking with the team at CIM Software before upgrading to discuss the process, the implications, and to see if we can assist you
💡Hints & Tips
Are you experiencing issues with stock movements despite the available stock
Occasionally, you may find that you’re unable to complete a stock movement even though there appears to be sufficient stock available. This is often due to reserved quantities within databases.
If Sage/Cim200 crashes during a transaction, it can leave behind reserved quantities, even if the transaction didn’t complete successfully. These residual reservations can prevent stock from being used and typically require assistance from CIM support to clear.
Viewing reserved quantities in the stock list
You can add a column to the Stock List to display reserved quantities by following these steps:
– Open Stock List
– Right-click on the column header
– Select columns
– Choose values
– Select Quantity Reserved
– Click to add it to the list view, it will appear at the far right of the column headers
Automated clearing reserved quantities
CIM Support offers a service to implement an overnight SQL Maintenance Plan that automatically clears reserved quantities from all stock records. Please note that this process must run outside of active Sage/Cim200 usage hours.
If you’d like this service added to your system, please contact us.
🌍 CIM Challenge
We’re thrilled to share that our current fundraising total stands at £1,101.00, and there’s still time to contribute to our upcoming events!
October Golf Challenge
Our team will be taking on the ultimate test of endurance: 36 holes in one day! It’s a fantastic opportunity to support a great cause while cheering on our golfers.
Shine for Cancer Research
We’re also signing up for Shine, a relaxed evening walk around Southampton in support of Cancer Research. Expect glow in the dark T-shirts, glow sticks and plenty of retro 80 days vibes. Neon is definitely encouraged
📞 Contact Us
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday – Thursday: 08:00 – 16:30
Friday: 08:30 – 16:00
