Support Newsletter – October 2025 – Cim50 & Sage 50 Accounts

November 26, 2025

In this Cim50 & Sage 50 Support Newsletter:

🌟 Employee Spotlight

🏆 Company Achievements

💡 Hints & Tips

🌍 CIM Challenge

🌟 Employee Spotlight

Alison Ward
Position: Support Technician

There must be something in the air! After Charlotte’s beautiful wedding and Rog & Debs marking 20 married years together, I’m thrilled to share that Alison jetted off to Rhodes for a holiday and came back engaged! It was a complete surprise, and her fiancé clearly has impeccable taste, not just in choosing Alison, but also in picking out a truly stunning ring.

🏆 Company Achievements

Support Calls September 2025

In September, our team successfully resolved 441 support calls across all software solutions. Interestingly, we noticed a spike in tickets related to Cim50 installations, which suggests there may have been a wave of new PC setups for end users during the month.

Did you know you’re entitled to three free Cim50 installations per year? If you’re due for a new pc, be sure to take advantage of this benefit.

💡Hints & Tips

Coming Soon – Sage 50 Accounts v33 and Cim50

Please do not upgrade to Sage 50 Accounts v33 until we have confirmed that CIM50 is compatible, or a new compatible version has been released. Premature upgrades may result in CIM50 becoming unusable until an update is available.

Disable Auto Upgrades in Sage 50 Accounts

Enabling automatic updates in Sage 50 Accounts can lead to compatibility issues with CIM50. If Sage updates to a version not yet supported by CIM50, it may disrupt your operations. To avoid this, we strongly recommend disabling automatic updates on all user PCs and your server, and only applying updates once CIM50 compatibility has been confirmed.

How to Disable Automatic Updates in Sage 50 Accounts
1. Log into Sage 50 Accounts
2. Got to the Help Menu
3. Select Software Update Settings
4. Tick the options “I’ll check for updates“
5. Click OK to save the changes

🌍 CIM Challenge

October is shaping up to be a busy month!

We kicked off October with a bold challenge: completing 36 holes of golf in a single day. The weather was wild, sunshine, rain, and fierce winds courtesy of Storm Amy. The putting greens were littered with leaves, twigs, and acorns, adding an extra layer of difficulty. By the end of the day, we’d racked up around 65,000 steps, roughly 34 miles! Our team of Stuart, Debs, Tom, and Ethan powered through, with Tom emerging as the day’s champion.

Hot on the heels of golf came the Shine Night Walk in Southampton. Rog and Debs took on the 6-mile walk alongside over 1,400 participants. The city sparkled with energy and community spirit that evening.

Back at the CIM offices, the bake-off made a festive return. Bakers were challenged to whip up Halloween-themed creations, and didn’t they look fantastic?

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