In This Issue:
🗓️ Upcoming Events
🌟 Employee Spotlight
🏆 Company Achievements
❗ Important News
🌍 CIM Challenge
🗓️ Upcoming Events
Smart Factory Expo 2025
Date & Time: Wednesday 4th – Thursday 5th June
Location: NEC, Birmingham
Details: The CIM Team will be exhibiting Cim50 and Cim200 on stand F62
Cim200 Additions to Sage 200 SOP & POP
Date & Time: Thursday 26th June 10:00 – 10:30 am
Location: Online Webinar
Details: Join us for a discussion and demonstration of Cim200’s enhanced functionality in Sage 200 SOP and POP.
🌟 Employee Spotlight
Charlotte Taylor
Position: Support Technician
Achievements: Charlotte possesses extensive expertise in the 50 suite, demonstrating a deep understanding and proficiency in its functionalities. Recently, she has begun to expand her skill set by venturing into the 200 suite. Her progress in mastering this new suite has been impressive, showcasing her adaptability and commitment to continuous learning. In addition to her technical abilities, Charlotte excels in customer service. She consistently provides exceptional support, ensuring that clients feel valued and understood.
Outside of work, Charlotte is preparing for her upcoming summer wedding. This exciting event has her immersed in planning and organising for the celebration. She also finds time to walk Ralph, her dog and enjoys the odd glass of wine or two!
🏆 Company Achievements
Support Calls March 2025
Details: In March, our team managed a total of 513 support calls, covering all the software solutions we provide. This period typically sees a surge in support requests, particularly as we approach the most common financial year-end date. The increase in calls is a testament to our clients’ reliance on our expertise during critical times, and our team remains dedicated to delivering timely and effective support to meet their needs.
❗Important News
Opayo (Formerly known as Sage Pay)
There are some changes to Opayo as it becomes a product under the Elavon brand. The URLs currently used to send transactions to Opayo are changing and there is a potential need for customers to upgrade before 31st October 2025.
What version do you need to be on?
- Sage 200 needs to be 2024 R1 (12.00.0053) or later.
How can you check your version of Sage?
- Open Sage 200.
- Click on the Cog button (Settings) located at the top right of the main screen.
- Select ‘About Sage 200’ from the dropdown menu.
- A new window will open displaying the version number under ‘Database Version’
If you think an upgrade is necessary, please reach out to your Account Manager, Juuso Santti.
🌍 CIM Challenge
Yesterday, we hosted our first CIM Bake-Off, where participants were challenged to bake a Victoria Sandwich. Our colleagues had the delightful task of sampling all the cakes and voting for their favourite. I’m sure everyone will agree that the cakes looked absolutely scrumptious.
Congratulations to Debbie and Charlotte, this month’s Winner and Runner Up! This year, our charity of choice is Cancer Research UK and we’d be extremely grateful for any donations towards this great cause!
📞 Contact Us:
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday – Thursday: 08:00 – 16:30
Friday: 08:30 – 16:00
