Welcome to the December Support Newsletter! As the big day drawers closer, we want to take a moment to wish you all a very Merry Christmas! 🎄✨ Below, you’ll find our office hours for the Christmas period to help you plan accordingly, along with some helpful hints for common problems should you be working over the Christmas period.
Thank you for your continued support during 2024, and we look forward to supporting you in 2025!
Christmas Hours
20/12/24 – Office closes 4pm
- 23/12/24 – Support available from 08.00 – 16.30 (Email only)
- 24/12/24 – Support available from 08.00 – 12.00 (Email only)
- 25/12/24 – Office closed
- 26/12/24 – Office closed
- 27/12/24 – Emergency support available (Email only)
- 30/12/24 – Emergency support available (Email only)
- 31/12/24 – Emergency support available (Email only)
- 01/01/25 – Office closed
- 02/01/25 – Normal office hours resume
For any support needed during these periods, please ensure you email the appropriate department
- Support for issues with Sage 50, Cim50, Sage 200, Cim200, or Swan, email: [email protected]
- Support for IT-related problems, such as RDS connection issues, expired RDS passwords, email, telephone, or any software other than Sage/Cim/Swan, email: [email protected]
Please note that sending emails to the incorrect address may cause delays, as emails are monitored periodically during emergency support hours.
Sage 200 Disconnected Logins
Disconnected Logins occur when a user crashes out of a screen or the entire program while using Sage 200, causing the screen to lock. When you or another user tries to access this screen, such as a stock record, sales order, or purchase order, a message similar to the one below is displayed.
Please be aware that a disconnected login may take up to 10 minutes to appear after a crash.
To clear the disconnected login, follow these steps:
1. Go to Settings (the cog icon at the top right of the Sage screen).
2. Select User login status
Highlight all records under the Disconnected Logins tab and select Log Off.
Sage 200 Access is Denied
The message below may appear if you’ve been away from your desk for a while and left Sage 200 open, or if you closed a Remote Desktop Session without shutting down Sage 200. Often, restarting Sage 200 will resolve this issue. Another suggestion is to check your power and sleep settings (your IT Support can assist with this).
If the message persists, we recommend following the steps below. If you can’t find the AppData folder, it might be hidden; this guide can help.
Close Sage200
Open Windows Explorer
Browse to the following location – C:\Users\’Your Username’\AppData\Local
Rename any folders starting with Sage, for example SageOLD
Browse to the following location – C:\Users\’Your Username’\AppData\Roaming
Rename any folders starting with Sage, for example SageOLD Open Sage200
Cim200 – MRP in Progress
When a Demand Schedule or MRP refresh begins, a flag is set in the database to prevent simultaneous refreshes. Once the refresh is complete, the flag is cleared, allowing for the next refresh. If your server experiences a power outage, reboot, or Windows updates during an MRP refresh, the flag may not be cleared, causing Sage/CIM to believe the refresh is still running and the below message will appear when you next refresh MRP.
To clear the flag and enable a new refresh, follow these steps:
1. Navigate to: Cim200 Works Orders > Utilities > System Setup > Clear Planning Flags
Note: Ensure no user or scheduled task is currently running the refresh before clearing any planning flag.
2. If the Demand Schedule refresh flag is not set, the button to clear it will be visible but not clickable. If the flag is set, click the Clear Demand Schedule Flag button. 3. Similarly, if the MRP refresh flag is not set, the button to clear it will be visible but not clickable. If the flag is set, click the Clear MRP Flag button.
We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
