In this Cim50 & Sage 50 Support Newsletter:
🌟 Employee Spotlight
🏆 Company Achievements
💡 Hints & Tips
🌍 CIM Challenge
🎄Christmas Hours
To ensure our customers get the appropriate support over the festive period, we would like to make you aware of our opening hours and how you can get in contact.
Opening Hours and Emergency Support:
24/12/2025 – Office closes at noon
25/12/2025 – Office closed
26/12/2025 – Office closed
29/12/2025 – Emergency support available (Email only)
30/12/2025 – Emergency support available (Email only)
31/12/2025 – Emergency support available (Email only)
01/01/2026 – Office Closed
02/01/2026 – Normal office hours resume
For any support needed during these periods, please ensure you email the appropriate department.
- Support for issues with Sage 50, Cim50, Sage 200, or Cim200 email:
[email protected] - Support for IT-related problems, such as RDS connection issues, expired RDS passwords, email, telephone, or any software other than Sage or Cim, email: [email protected]
Please note that sending emails to the incorrect address may cause delays, as mailboxes are monitored periodically during emergency support hours.
🌟 Employee Spotlight
The Support Team
On Saturday, we celebrated the CIM Christmas Party, and it was a fantastic evening enjoyed by everyone! The Support Team would like to wish you a Merry Christmas and a Happy New Year. We look forward to working with you in 2026!
🏆 Company Achievements
Support Calls November 2025
In November, our team efficiently managed a total of 410 support calls across all software solutions. There was a spike in Sage 50 Accounts cases this month, and the most common support call was regarding Sage 50 Services requiring a restart. More information regarding how you, the end user, can restart Sage 50 Services will be available in a newsletter early next year!
💡Hints & Tips
Sage 50 Accounts – Restarting the Data Service
When using Sage, the system may occasionally freeze, displaying a message similar to the one below:
When this happens, ask all users to log out of Sage, some users might need to force quit via Task Manager. Once everyone has logged out, the Sage Data and Control Services will need to be restarted, or alternatively, the Sage server could be rebooted. You may need assistance from your IT Support team, as these services are typically hosted on the server. Please refer to this article from the Sage Knowledgebase for further guidance.
Sage 50 Accounts – Check Data Errors
If there are errors in your data, you will see the message below when you log on. You will need to run a data check and refer to this Sage article, which provides an A-Z guide of errors, warnings, and comments, along with the steps to resolve them. Note: If you use Cim50 alongside Sage 50 Accounts, please do not restore the Accounts data without contacting CIM Software Support, as the Cim50 data will need to be restored as well.
Cim50 – Freezing/Unable to Open
If you experience Cim50 freezing or you are unable to open Cim50 the first troubleshooting step is to restart the Sage 50 Accounts services as detailed above. If the Sage 50 Accounts service is failing or has failed, this will have an impact on Cim50.
🌍 CIM Challenge
An Amazing 2025
We’ve decided to pause and catch our breath after an incredibly busy October. Our hard work hasn’t gone unnoticed! The goal was to raise £1,000 for Cancer Research this year, and thanks to everyone’s efforts, we’ve surpassed that by raising an amazing £1,437 for this fantastic cause. Thanks to everyone who has donated.
📞 Contact Us
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday – Thursday: 08:00 – 16:30
Friday: 08:30 – 16:00
