Support Newsletter
Date: January 2025
In This Issue:
- 🗓️ Upcoming Events
- 🌟 Employee Spotlight
- 🏆 Company Achievements
- 💡 Tips & Tricks
- 🌍 CIM Challenge
🗓️ Upcoming Events
Maintain Traceability with Cim50 Manufacturing
Date & Time: Thursday 30th January 10:00-10.30 am
Location: Online Webinar
Details: Learn about Cim50’s powerful traceability functionality for SME manufacturers
Southern Manufacturing 2025
Date & Time: 4th – 6th February
Location: Farnborough International Exhibition & Conference Centre
Details: The CIM team will be exhibiting Cim50 and Cim200 on stand D60
Benefits of Planning & MRP in CIM200
Date & Time: Thursday 27th February 10:00 – 10:30 am
Location: Online Webinar
Details: Discover the benefits of our planning module and MRP in Cim200 Manufacturing
All webinars can be booked via our website
🌟 Employee Spotlight
Charlotte Taylor
Position: Support Technician
Achievements: Charlotte is currently immersed in her Sage 200 Financials training. Before long, you’ll start receiving emails from her as she begins to handle your Sage 200 support cases. Charlotte is dedicated and enthusiastic about her role and eager to assist you with any queries you may have.
🏆 Company Achievements
Support Calls 2024
Details: In 2024, we responded to 5806 support calls. We trust you’ll agree that our Support Team responds promptly, either by providing instructions for self-resolution or by informing you that we’ve resolved the issue, depending on the query’s nature.
Our support calls are responded to within our initial response time outlined in our SLA agreement. This ensures that your queries are addressed quickly and efficiently, minimising any disruption to your work.
I am proud to be part of a team whose dedication and hard work in maintaining such high standards of support is truly commendable.
💡 Tips & Tricks
Tip 1: Disconnected Logins
Details: Sometimes, you might get disconnected from Sage 200, such as when you lose network access or your PC shuts down unexpectedly. When this happens, other users may be unable to open some screens in Sage 200 because they are ‘locked’ by the disconnected user.
To clear disconnected logins:
- Select Tools > User login Status.
- Go to the Disconnected logins tab.
- Select the users to log off.
4. Select Log Off.
Tip: You can use Ctrl+click to select multiple users at the same time.
Note: It usually takes around 5 minutes for a disconnected login to appear in the list.
🌍 CIM Challenge
Details: We’re excited to announce that we’re planning another challenge for 2025! Suggestions so far include a bike ride, hike, swim, pub quiz and even a cake sale. Stay tuned to find out what we decide to do!
📞 Contact Us:
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday 0800 – 1630
Tuesday 0800 – 1630
Wednesday 0800 – 1630
Thursday 0800 – 1630
Friday 0830 – 1600
🔗 Follow Us:
We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
