Support Newsletter
Date: January 2025
In This Issue:
- 🗓️ Upcoming Events
- 🌟 Employee Spotlight
- 🏆 Company Achievements
- 💡 Tips & Tricks
- 🌍 CIM Challenge
🗓️ Upcoming Events
Maintain Traceability with Cim50 Manufacturing
Date & Time: Thursday 30th January 10:00-10.30 am
Location: Online Webinar
Details: Learn about Cim50’s powerful traceability functionality for SME manufacturers
Southern Manufacturing 2025
Date & Time: 4th – 6th February
Location: Farnborough International Exhibition & Conference Centre
Details: The CIM team will be exhibiting Cim50 and Cim200 on stand D60
Benefits of Planning & MRP in CIM200
Date & Time: Thursday 27th February 10:00 – 10:30 am
Location: Online Webinar
Details: Discover the benefits of our planning module and MRP in Cim200 Manufacturing
All webinars can be booked via our website
🌟 Employee Spotlight
Alison Ward
Position: Support Technician
Achievements: Alison has recently finished her Sage 50 Accounts training and is progressing towards her role as a Support Technician. You can find her on the support desk every Wednesday, where she will be addressing your support tickets. Alison is known for her lovely character and helpful nature, always ready to assist with a smile.
🏆 Company Achievements
Support Calls 2024
Details: In 2024, we responded to 5806 support calls. We trust you’ll agree that our Support Team responds promptly, either by providing instructions for self-resolution or by informing you that we’ve resolved the issue, depending on the query’s nature.
Our support calls are responded to within our initial response time outlined in our SLA agreement. This ensures that your queries are addressed quickly and efficiently, minimising any disruption to your work.
I am proud to be part of a team whose dedication and hard work in maintaining such high standards of support is truly commendable.
💡 Tips & Tricks
Sage 50 Accounts
Tip 1: Shortcut Keys
Details: Did you know that Sage 50 Accounts contains functionality for the F1 – F12 keys, saving you time when processing? Click here for more information on the functionality of shortcut key.
Sage 50 Accounts
Tip 2: Company Archives
Details: Join a 30 minute Sage webinar on Tuesday 21st January at 2 pm to learn all about company archives. You can register for the webinar by clicking here.
Cim50
Tip 1: Non-Working Days
Details: With the start of a new year you may wish to consider updating your non-working days as these can include Bank Holidays. To configure non-working days please go to Settings > Non-Working Days.
Cim50
Tip 2: Upgrading Cim50
Details: Every download of Cim50 comes with an Installation Guide, which must be thoroughly read and followed during your upgrade process. Ignoring these instructions could render your system inoperable and may incur charges for consultant assistance. Please note that the Support Desk cannot always resolve issues arising from failed self-upgrades.
🌍 CIM Challenge
Details: We’re excited to announce that we’re planning another challenge for 2025! Suggestions so far include a bike ride, hike, swim, pub quiz and even a cake sale. Stay tuned to find out what we decide to do!
📞 Contact Us:
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday 0800 – 1630
Tuesday 0800 – 1630
Wednesday 0800 – 1630
Thursday 0800 – 1630
Friday 0830 – 1600
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We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
