Support Newsletter – May 2025 – Cim50 & Sage 50 Accounts

June 2, 2025

In this Cim50 & Sage 50 Support Newsletter:
🗓️ Upcoming Events
🌟 Employee Spotlight
🏆 Company Achievements
💡 Hints & Tips
🌍 CIM Challenge

🗓️ Upcoming Events

Smart Factory Expo 2025
Wednesday 4th – Thursday 5th June
Location: NEC, Birmingham
The CIM Team will be exhibiting Cim50 and Cim200 on stand F62

Microsoft Copilot for Microsoft 365
Wednesday 25th June 11am – 12:30pm
Giacom, alongside CIM, will be presenting an overview of Microsoft Copilot for Microsoft 365.

🌟 Employee Spotlight

Debbie Hunt, Support Manager
Debbie has been a valued member of CIM Software since 2007. She began her journey on the support desk, initially focusing on Sage 50 Accounts and Sage 50 Manufacturing. Over time, she expanded her expertise to include Sage 200 and CIM’s own suite of products. Through years of dedication, Debbie has developed a wealth of knowledge and experience.

Outside of work, Debbie enjoys a variety of interests including music, theatre, and countryside walks with her dogs, Chester and Jess. She also loves holidays with her husband Roger (who is also part of the CIM team) and spending quality time with family and friends. She also loves baking and was proudly crowned our Star Baker last month!

🏆 Company Achievements

Support Calls April 2025
In April, our team successfully handled 483 support calls across all our software solutions, a substantial volume, especially considering the Easter period and associated holidays. Notably, all modules remained stable throughout the month, with no spikes or irregularities reported.

💡Hints & Tips

Help us to help you

To ensure we can resolve your support requests as efficiently as possible, we kindly ask that you include as much relevant detail as you can when logging a support ticket. The more context you provide upfront, the quicker we can identify and implement a solution, without needing to follow up for basic information.
For instance, a ticket stating “I cannot dispatch my sales order” doesn’t give us enough to work with. We would need to contact you to ask for the sales order number, whether you’re dispatching the full or partial order, which line items are affected, the quantities involved, and so on. Including these details when you first raise the ticket helps us get straight to work on resolving the issue, saving time for everyone.

Switch off Auto Updates

Please be aware that enabling automatic updates in Sage 50 can lead to compatibility issues with Cim50. If Sage 50 updates to a version that Cim50 does not yet support, it may render Cim50 unusable until a compatible update is released.
To avoid disruption, we strongly recommend disabling automatic updates in Sage 50 and only applying updates once Cim50 compatibility has been confirmed.

🌍 CIM Challenge

We hosted our second CIM Bake-Off, where participants were challenged to bake flapjacks. Once again, our colleagues had the delightful task of sampling all the flapjacks and voting for their favourite. Don’t they look amazing?! Congratulations to Steve, this month’s winner with his delicious chocolate flapjacks!

In June, a number of the CIM team are taking on the Big Hike Jurassic Coast as part of our 2025 Charity Challenges. We have walkers taking on the 26, 13 and 6 mile distances across the stunning Dorset coast, good luck team!

Our Charity of the year is Cancer Research UK and we’d love your support in raising as much as we can for this brilliant cause.

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