Welcome to the November Support Newsletter!
It’s short and sweet this month, we’re focusing on housekeeping in Sage 50 Accounts. Proper data maintenance is crucial, as neglecting it can lead to speed issues in Cim50.
Many of the speed-related calls we receive for Sage or Cim50 are due to large amounts of data and insufficient housekeeping.
Sage 50 Accounts
While it might seem like a mundane task, housekeeping is essential for ensuring your systems run smoothly, preventing software crashes, and reducing the risk of data corruption.
Sage provides recommended data limits, such as the number of invoices and supplier records. Although this article mentions a limit of 250,000 transactions, we recommend keeping product transactions below 100,000 to optimise your software.
This article outlines the recommended data limits and includes links for clearing the audit trail, deleting sales orders, and managing customer and supplier records.
Cim50
Did you know that when processing in Cim50, the transactions connected to products pull information from Sage 50 Accounts? Do you experience speed issues when issuing components to a Works Order or viewing the Stock Profile screen for example? If so, it might be helpful to review the section above for Sage 50 Accounts. Most product-related speed issues in Cim50 can be resolved by reducing your product history to 100,000 transactions ideally.
Housekeeping in Cim50 will also help to optimise your system. Consideration should be given to:
CIM Support
The CIM support desk is available Monday to Friday to assist with your software queries. Each morning, we hold a meeting to discuss all support cases and collaborate on resolving them efficiently.
Our working hours are:
- Monday 0800 – 1630
- Tuesday 0800 – 1630
- Wednesday 0800 – 1630
- Thursday 0800 – 1630
- Friday 0830 – 1600
Support calls received via telephone, email, or our website are logged and addressed in priority order according to our Service Levels outlined in the Support Agreement.
Calls received outside of our working hours will be responded to on the next working day.
We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
