Welcome to the October Support Newsletter!
We’ve noticed an increase in support calls about users accidentally upgrading their data. This can cause issues with your system, particularly if you have add-ons, and may also strain CIM’s resources, making it harder for us to assist you.
Sage 50 Accounts
IMPORTANT
To prevent any unintended upgrades to the latest Sage Accounts version, it’s advised to disable automatic updates for all users within the program. Guidance on accomplishing this is available here, which essentially involves setting updates to manual.
Whenever a new version of Sage 50 Accounts is released, ensure that your third-party applications, like Cim50, are compatible. Additionally, check if any custom programs or applications need upgrading, and verify if any ODBC reports require reconnection.
Report of the Month
This month we are offering a report that details Average Days to Pay Sales Invoices. You can review the report by clicking here.
If you would like this report added to Sage 50 Accounts, please contact us.
Cim50
Testing will soon be underway for our next release of Cim50. This release is due out in January 2025. The key features included in this release will be:
This release includes an additional 10 new features and over 30 updates. Click here for more details on what’s coming in 2025.
CIM Support
The CIM support desk is available Monday to Friday to assist with your software queries. Each morning, we hold a meeting to discuss all support cases and collaborate on resolving them efficiently.
Our working hours are:
- Monday 0800 – 1630
- Tuesday 0800 – 1630
- Wednesday 0800 – 1630
- Thursday 0800 – 1630
- Friday 0830 – 1600
Support calls received via telephone, email, or our website are logged and addressed in priority order according to our Service Levels outlined in the Support Agreement.
Calls received outside of our working hours will be responded to on the next working day.
We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
