Cim200 Support

Comprehensive technical support for your manufacturing software.

Our Cim200 Support Channels

If you’ve got a question or query about your system, getting hold of your support team shouldn’t be difficult or complicated. To keep it simple for our Cim200 customers, we offer three direct options for getting in touch with our expert support team.

Cim200 customers supported by us directly can request assistance via:

Cim200 Support From Our Business Partner Network

We’re thrilled to have a network of accredited partners for our Cim200 Manufacturing Software. They are located throughout the UK and Ireland and support a wide range of manufacturing businesses across many verticals.

Each of our Business Partners have undergone rigorous training from our team and are well equipped to offer training, consultancy and support for Cim200 Manufacturing.

When there are product updates or new releases, our partners are required to attend additional training to ensure their knowledge of the system is always kept up to date. We regularly review our Business Partners to ensure Cim200 customers supported by our Business Partners receive the same excellent level of support as our direct Cim200 customers.

Browse Our Extensive Knowledgebase

Here on our website, we’ve built a free, comprehensive Knowledgebase that covers our Cim200 Manufacturing product in depth.

The help articles are organised by modules and there is search functionality to help make finding what you need that bit simpler.

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Cim200 Support FAQs

Can’t find the answer you’re looking for? Contact Us

As part of your Cim200 package, technical support is included. You should contact your Cim200 provider for technical support or to answer any questions you have on the software.

Yes, here on our CIM Software website we have a comprehensive online knowledgebase which covers every module, process and function within the software.

You should contact your Cim200 provider for technical support or to answer any questions you have on the software.

If there is an issue which requires escalation your Cim200 provider will contact CIM Software for further assistance on your behalf.

We release service packs every 3-6 months which will incorporate minor changes and resolutions to any issues logged with us since the previous release.

We occasionally may release hotfixes in between this schedule to resolve any critical issues that come to light.

An annual update is released in line with new releases of Sage 200 which incorporates new features and functionality.

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