CIM Software Ltd (CIM Software) (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
CIM Software registered office is at Park House, Franconia Drive, Nursling, Southampton, Hampshire, SO16 0YW and we are a company registered in England and Wales under company number 10562194. Our designated Data Protection Officer/Appointed Person for the organisation is Stuart Rowcliffe, who can be contacted at Park House, Franconia Drive, Nursling, Southampton, SO16 0YW.
CIM Software processes your information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary data from you and do not process your information in any way, other than as specified in this notice.
The data that we may collect from you is:
We collect information in the below ways:
How We Use Your Data
CIM Software takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
Your Rights
You have the right to access any information that CIM Software processes about you and to request information about: –
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us; to exercise your data portability rights, and to be informed about any automated decision-making we
may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Information
We do not share or disclose any of your information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. CIM Software uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Aspen Waite Limited
We use Aspen Waite Limited to do our tax returns and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.
For more information about Aspen Waite Limited, please read their Privacy Notice at https://www.aspenwaite.co.uk/privacy-policy
Webbla Limited
We use Webbla Limited to develop and administer our website and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email address to meet business requirements.
For more information about Webbla Limited, please visit their website at https://webbla.co.uk/
Sage Group Plc
We are a Sage Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Sage Group Plc, please visit their website at https://www.sage.com/en-gb/legal/privacy-and-cookies/
Infor
We are an Infor Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Infor, please visit their website at https://www.infor.com/company/privacy/
Sicon Limited
We are a Sicon Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Infor, please visit their website at https://www.sicon.co.uk/
Draycir Limited
We are a Draycir Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Infor, please visit their website at https://www.draycir.com/privacypolicy/
Eureka Solutions
We are an Eureka Solutions Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Infor, please visit their website at http://www.eurekasolutions.co.uk/privacy/
Panintelligence
We are a Panintelligence Business Partner, and work with them to provide business software. They act in the capacity of a processor on our behalf. The only information we provide them with is your name, address, telephone number and email address to meet business requirements, for customers using their software.
For more information about Infor, please visit their website at https://www.panintelligence.com/privacy-policy/
Safeguarding Measures
CIM Software Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
Hard drive encryption on user PCs & Laptops
Restricted access
IT authentication
Firewall
Anti-virus/malware protection
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.
CIM Software utilise some products or services (or parts of them) that may be hosted/stored in United States of America, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes: –
Marketing Database hosted with Mailchimp.
Therefore, when you use our website/send us an email/sign up to our newsletter, the information you submit may be stored on servers which are hosted in United States of America. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by CIM Software to protect your data and comply with the relevant data protection laws.
Consequences of Not Providing Your Data
You are not obligated to provide your information to CIM Software, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
CIM Software only ever retains information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Owing to the products, services or treatments that we offer, CIM Software sometimes needs to process sensitive personal information (known as special category data) about you, to carry out data interrogation to fulfil our contractual obligations for our consultancy, support & development services. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Where we rely on your consent for processing special category data, we will obtain your explicit consent through a signature. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.
Marketing
CIM Software will, if you opt in to receive our marketing communications, occasionally send you product updates, service information and promotions by email/post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
Lodging A Complaint
CIM Software only processes your information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
CIM Software Ltd
Stuart Rowcliffe
Park House, Franconia Drive, Nursling, Southampton, Hampshire, SO16 0YW
Tel: 02382 02 69 69 Email: stuart.rowcliffe@cim-software.co.uk
The Information Commissioner’s Office
Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF
Tel: 01625 545 745 Email: international.team@ico.org.uk
Manufacturing Software Solutions for Sage
Park House, Franconia Drive
Nursling Industrial Estate
Southampton
Hampshire
SO16 0YW
