Cim50 – Support

On hand, whenever you need assistance with your manufacturing software.

Multi-Channel Cim50 Support

Our Cim50 Support for our direct customers isn’t one size fits all. We know that what works for one business doesn’t work for another. That’s why we offer a range of support options for our manufacturing software. 


Our direct customers can gain Cim50 support by:

Cim50 Support From Our Business Partner Network

We’re thrilled to have a network of accredited partners for our Cim50 Manufacturing Software. They are located throughout the UK and Ireland and support a wide range of manufacturing businesses in many sub-verticals.

Each of our Business Partners have undergone rigorous training from our team and are well equipped to offer training, consultancy and support for Cim50 Manufacturing.

When there are product updates or new releases, our partners are required to attend additional training to ensure their knowledge of the system is always kept up to date. We regularly review our Business Partners to ensure Cim50 customers supported by our Business Partners receive the same excellent level of support as our direct Cim50 customers.

See what one of our customers, serviced by our partner Solutions for Accounting & CRM thinks of the system and the support they receive.

“Without the help we’ve had from Solutions for Accounting with implementing the system, I don’t see how we could have come so far, so quickly.”

Shaun Mills, Operations Director at Rototek
-Cim50 Customer via Solutions for Accounting

Browse our Extensive Knowledgebase

Looking for answers for a specific problem? Forgotten how to carry out a process? Want to top up your knowledge of a particular module? 

We’ve built a free, comprehensive Knowledgebase with hundreds of articles that cover the entire Cim50 Manufacturing product in depth. 

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Cim50 Support FAQs

Can’t find the answer you’re looking for? Contact Us

You should contact your Cim50 provider for technical support or to answer any questions you have on the software.

Contact details for all of our Cim50 partners is available on our Business Partners page.

You should contact your Cim50 provider for technical support or to answer any questions you have on the software.

If there is an issue which requires escalation your Cim50 provider will contact CIM Software for further assistance.

We release service packs every 3-6 months which will incorporate minor changes and resolutions to any issues logged with us since the previous release.

We occasionally may release hotfixes in between this schedule to resolve any critical issues that come to light.

An annual update is released in line with new releases of Sage 50 Accounts which incorporates new features and functionality.

Yes, we have a comprehensive online knowledgebase which covers every module, process and function within the software.

You can access our Cim50 knowledgebase here.

No, your Sage 50 Accounts support will be provided by whomever you have purchased the Sage 50 Accounts subscription from.

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