CIM Software are fully accredited to support you with your Sage 50 Accounts Package.
Here at CIM Software, we’re been supporting Sage Customers since 1991. As an award-winning Sage Tech Partner that specialises in manufacturing, your business is in safe hands. We understand how important your accounting software is to your business, so that’s why our customers have access to multiple channels of communication with our support team. Every business works in a slightly different way and so our Sage 50 Support team are here to accommodate that.
Our Support Team are all fully Sage accredited and we operate a hands-on way of working.
When our customers call in to us for Sage 50 Support, we answer their call and operate a triage system. That is, we’ll take their details and get the best suited person to call them back.
This means, not only do you not need to sit on hold in a queue, but we can also connect you with the person best suited to answer your query.
Once they’ve contacted you, they’ll get dialled into your system to help resolve your queries.
We understand that not every business works in the same way. That’s why we avoid a one-size-fits-all method for our Sage 50 Support. Our customers can access support using the following channels:
If you’re a current customer looking for support, head to our Request Support page.
Having a technical problem with your system is frustrating, there’s no doubt about that. That’s why our team at CIM Software strive to hit and exceed all of our SLAs to reduce the interruption(s) to your day.
As part of our ongoing analytics and reporting, we constantly monitor our response times and make operational decisions as and when we need to to ensure you’re receiving the best support possible. Thanks to this:
If you’d like to know more about our specific Service Level Agreements, please don’t hesitate to contact us.
During our 30 years in business, we have won a number of Sage awards:
CIM Software have also won Sage Solution Innovation Partner of the Year for our work on our Carbon Footprint Calculator.
This enables businesses to work out the carbon emissions of the products they manufacture all from within Cim50, the Sage Accredited Manufacturing Solution for Sage 50.
“CIM is a great company to deal with, responsive, proactive and a good sense of humour when you need it!”
Jonathan, Managing Director of Price Western Leather
Our experienced team are here to help you get the most out of your accounting software.
Make your software work for you, our developers can bridge any process gaps within Sage 50.
Can’t find the answer you’re looking for? Contact Us
If you take out your Sage 50 Accounts monthly subscription with us, that subscription cost includes technical support. So there is no separate support contract needed.
If you would prefer to manage your subscription directly with Sage, we can provide a separate stand-alone Sage 50 support contract if desired.
Our Sage 50 Support service provides you with unlimited 1st line technical support for Sage 50 Accounts.
We provide multiple channels for logging a new support call, either by telephone, email or directly on our website.
Whenever a call is received, it is triaged and passed to the most appropriate team member to investigate. Our support team will then work with you to resolve the issue, which may be via telephone, email or more often than not, by directly connecting to your PC.
No, we have dedicated call handlers who during the initial call will take the details on the issue you’re experiencing, triage the problem and request additional supporting information if required. They will then raise a ticket for the issue and release it to the support team. You can then continue working (or make a cup of tea) knowing that someone will contact you shortly afterward, usually within a few minutes.
Yes! CIM Software are accredited to offer both Sage 50 Accounts Support and Cim50 Support. Many of our customers choose to have both of their software packages with us to streamline their communication channels. If there is a query regarding either system, there’s just one number they need to call. As they are integrated systems, being responsible for both means we are able to sort any issues whether they are Sage or CIM related, without needing to go back and forth.
"*" indicates required fields
Enter your details in the form and one of our friendly team will be in touch. In our initial 15 minute consultation we’ll…
Manufacturing Software Solutions for Sage
Park House, Franconia Drive
Nursling Industrial Estate
Southampton
Hampshire
SO16 0YW
