Support Newsletter
Date: March 2025
In This Issue:
- 🗓️ Upcoming Events
- 🌟 Employee Spotlight
- 🏆 Company Achievements
- 💡 Tips & Tricks
- 🌍 CIM Challenge
🗓️ Upcoming Events
Cim200 v2025 R1 New Features
Date & Time: Thursday 27th March 10:00 – 10:30 am
Location: Online Webinar
Details: Learn about all the new features included in the latest release of Cim200.
Cim50 v2025 New Features
Date & Time: Monday 7th April 14:30 – 15:00 pm
Location: Online Webinar
Details: Discover Cim50’s new functionality, focused on Usability and Customer Wishlist Requests.
Control Costs with Cim50 BOM & Works Orders
Date & Time: Wednesday 9th April 10:00 – 10:30 am
Location: Online Webinar
Details: Control your manufacturing costs and increase your profitability with Cim50 for Sage 50 Accounts.
Cim200 Stock Control Webinar
Date & Time: Thursday 24th April 10:00 – 10:30 am
Location: Online Webinar
Details: Learn about the powerful Stock Control functionality we have added to Sage 200 Professional.
Benefits of Planning & MRP in Cim50 Webinar
Date & Time: Thursday 22nd May 10:00 – 10:30 am
Location: Online Webinar
Details: Discover the benefits of Planning & MRP in Cim50 Manufacturing for Sage 50 Accounts.
Smart Factory Expo 2025
Date & Time: Wednesday 4th – Thursday 5th June
Location: NEC, Birmingham
Details: The CIM Team will be exhibiting Cim50 and Cim200 on stand F62
Cim200 Additions to Sage 200 SOP & POP
Date & Time: Thursday 26th June 10:00 – 10:30 am
Location: Online Webinar
Details: Join us for a discussion and demonstration of Cim200’s enhanced functionality in Sage 200 SOP and POP.
All webinars can be booked via our website
🌟 Employee Spotlight
Tom Pretty
Position: Support Technician
Achievements: Tom is a dedicated support technician who focuses on the 50 Suite. Known for his outstanding customer service skills, Tom is an indispensable member of the support team, always ready to lend a helping hand with expertise and a warm personality. His contributions are highly valued and appreciated by both colleagues and clients alike.
Outside of work, Tom is a man of many talents. He enjoys a game of golf, and he hits the gym several times a week to keep fit and energised. Speaking of achievements—let’s give a big round of applause to Tom for clinching victory in the CIM Fantasy Six Nations this Saturday! A well-deserved win.
🏆 Company Achievements
Support Calls February 2025
Details: In January, we handled 463 support calls across all the software we support. While our Support Team strives to address every enquiry, some require specialised expertise. For bespoke program requirements, we refer enquiries to our Development Team. Training or report design requests are directed to our Consultancy Team, and any IT-related issues (for clients with an IT contract) are managed by our IT Team.
We are recruiting
Details: CIM Software Ltd is seeking a highly skilled and experienced Senior Full Stack Developer to lead the development of a new global, cloud-native, multi-tenant, manufacturing ERP/MRP solution. This is an exciting opportunity to work on a cutting-edge project that will revolutionise the manufacturing software industry with both web and mobile applications. For information on this new role please click here.
💡 Tips & Tricks
Tip 1: Year End
Details: As we approach the year-end period, many of our clients will be processing their year-end accounts. We are frequently asked to back up the database and create a new company. Please provide us with 2 days’ notice for these requests. If you need multiple companies created, we will forward your request to our Consultancy Team for a quote and scheduling.
For information on running year-end in Sage please click here.
Tip 2: F1
Details: One of the most helpful tips is to press F1. Pressing F1 in Sage 200 opens the help guide specific to the window you’re currently using. This feature provides context-sensitive assistance, making it easier to find relevant information and support without having to navigate away from your current task.
🌍 CIM Challenge
Details: In addition to the Jurassic Coast Ultra Challenge we’re tackling in May, we’ll be hosting a variety of mini-challenges throughout the year. These activities might include golf, darts, pub quizzes, and a bake-off. By offering these mini-challenges, we aim to ensure there’s something enjoyable for everyone to participate in.
📞 Contact Us:
☎️ 02382 026969
⏰ CIM support desk working hours are:
Monday 0800 – 1630
Tuesday 0800 – 1630
Wednesday 0800 – 1630
Thursday 0800 – 1630
Friday 0830 – 1600
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We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
